- Preamble
The website www.onoree.com (hereinafter "the Site") is operated by the company Assia Sebiane Onorée, registered with the Paris Trade and Companies Register under number 984 669 887 and located at 58 Avenue du Parc, 93290 Tremblay-en-France (hereinafter "Onorée Paris").
1.2. Publisher
The publisher of the Site is Assia Sebiane Onorée.
1.3. Director of Publication
The director of publication is Youssef Sebiane.
1.4. Host
The Site is hosted by IONOS.
ARTICLE II – GENERAL PROVISIONS RELATING TO THESE TERMS AND CONDITIONS OF SALE
2.1. Purpose of the General Terms and Conditions of Sale
These general terms and conditions of sale (hereinafter "GTC") govern all contractual relationships between Onorée Paris and the Customer within the context of the sale of products and services offered on the Site.
2.2. Availability of the General Terms and Conditions of Sale
The GTC are made available to the Customer on the Site, where they can be directly consulted. They can also be provided to the Customer upon simple request by any means.
2.3. Scope of Application of the General Terms and Conditions of Sale
The GTC apply to all sales of products and services made by Onorée Paris on the Site. Any order placed on the Site implies the unconditional acceptance of these GTC by the Customer.
2.4. Modification and Adaptation of the General Terms and Conditions of Sale
Onorée Paris reserves the right to modify the GTC at any time. The new general terms and conditions of sale will apply to any order placed after they are posted on the Site.
2.5. Clauses of the General Terms and Conditions of Sale
If one or more clauses of these GTC were declared null and void by law, regulation, or a final decision of a competent court, the other clauses will retain their full force and scope.
ARTICLE III – PRODUCTS AND SERVICES
3.1. Offer Provided
The products and services offered for sale are those presented on the Site on the day of the Customer's consultation, within the limits of available stocks.
3.2. Prices Presented and Practiced
The prices of the products are indicated in euros, including all taxes (TTC), excluding delivery charges. Onorée Paris reserves the right to modify its prices at any time, but the products will be billed based on the rates in effect at the time the Customer validates the order.
3.3. Delivery Charges
Delivery charges are specified when the order is confirmed and depend on the delivery address and the delivery method chosen by the Customer.
ARTICLE IV – ORDER
4.1. Acceptance
Any order placed on the Site constitutes the express and irrevocable acceptance of these GTC.
4.2. Order Confirmation
An email confirmation is sent to the Customer after the order is validated on the Site, summarizing the essential elements of the order.
4.3. Order Validation
The order is validated upon receipt of payment by Onorée Paris. Onorée Paris reserves the right to refuse or cancel any order from a Customer in case of a dispute relating to the payment of a previous order.
4.4. Order Modification
Any modification of the order by the Customer after the confirmation of the order is subject to the acceptance of Onorée Paris.
4.5. Unavailability of the Ordered Product or Service
In case of unavailability of the ordered product or service, the Customer will be informed as soon as possible and will have the option to cancel the order. The Customer can then request a refund of the amounts paid within 30 days at the latest from their payment.
ARTICLE V – CONTRACT
5.1. Conclusion of the Contract
The sales contract is formed when Onorée Paris sends the order confirmation email to the Customer.
5.2. Archiving and Proof
The computerized records, kept in the computer systems of Onorée Paris under reasonable security conditions, will be considered as proof of the communications, orders, and payments between the parties.
ARTICLE VI – RETURNS, EXCHANGES, REFUNDS, AND CREDITS
6.1. Withdrawal
In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal without having to justify reasons or pay penalties. The return costs are the responsibility of the Customer.
6.2. Products and Services Excluded from the Right of Withdrawal
The right of withdrawal does not apply to customized products or products made according to the Customer's specifications.
6.3. Returns
Products must be returned in their original condition and complete to the following address: Onorée Paris, 58 Avenue du Parc, 93290 Tremblay-en-France, France.
6.4. Defective Products
In case of defective products, the Customer can return the products to the same address for an exchange or a refund.
ARTICLE VII – PAYMENT
7.1. Accepted Payment Methods
Payment for orders is made by credit card via a secure payment platform. Accepted cards are indicated on the Site.
7.2. Online Payment Security
Onorée Paris uses secure payment methods and encryption protocols to ensure the security of transactions made on the Site.
7.3. Payment Delays and Defaults
In case of payment delay or default, Onorée Paris reserves the right to suspend or cancel any order and/or delivery.
ARTICLE VIII – DELIVERY
8.1. Delivery Methods
Products are delivered to the address indicated by the Customer when placing their order. Onorée Paris offers different delivery methods, which are presented to the Customer when placing the order.
8.2. Delivery Times
Delivery times depend on the delivery method chosen by the Customer and are indicated when the order is validated.
8.3. Delivery Delays and Defaults
In case of a delivery delay, the Customer will be informed as soon as possible. Onorée Paris cannot be held responsible for delays due to reasons beyond its control. In case of non-delivery, the Customer may cancel the order and request a refund of the amounts paid.
ARTICLE IX – WARRANTIES
9.1. Legal Warranties
Products sold on the Site benefit from the legal warranty of conformity (Articles L.217-4 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).
ARTICLE X – LIABILITY
10.1. Transfer of Risk and Ownership
The transfer of risk of loss or damage to the products takes place upon delivery when the Customer or a third party designated by them takes physical possession of the products. Ownership of the products will only be transferred to the Customer after full payment of the price.
10.2. Liability Exemption
Onorée Paris cannot be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion, or the presence of computer viruses.
ARTICLE XI – INTELLECTUAL PROPERTY
All elements of the Site (texts, images, software, graphics, logos, videos, sounds, etc.) are the exclusive property of Onorée Paris. Any reproduction or representation, in whole or in part, of these elements is prohibited without the express authorization of Onorée Paris.
ARTICLE XII – PROTECTION OF PERSONAL DATA
12.1. Collection and Processing of Personal Data
Onorée Paris is committed to protecting the Customer's personal data. The information collected is necessary for the management of the order and the improvement of the services offered. In accordance with the "Data Protection" law of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR), the Customer has the right to access, modify, rectify, and delete data concerning them.
12.2. Use of Cookies
The Site uses cookies to improve the user experience, analyze traffic, and personalize content and advertisements. The Customer can manage their cookie preferences through their browser settings.
ARTICLE XIII – DISPUTE RESOLUTION
13.1. Complaints
For any complaint, the Customer can contact Onorée Paris via email at hello@onoree.com or on whatsapp n°+337 43 32 91 16
13.2. Applicable Law
These GTC are governed by French law. In case of a dispute, an amicable solution will be sought before any legal action. If no amicable solution is found, the French courts will have exclusive jurisdiction.
13.3. Territorial Competence
In the absence of an amicable resolution, any dispute will be submitted to the competent courts of the jurisdiction where Onorée Paris is headquartered.