FAQ - Onorée Paris Jewelry

  1. What materials are used in Onorée Paris jewelry?

Our jewelry is crafted from high-quality materials, primarily 925 sterling silver and 18K gold plating. We ensure our pieces are durable and long-lasting while maintaining a luxurious finish.

  1. How should I care for my Onorée Paris jewelry?

To maintain the beauty of your Onorée Paris jewelry:

  • Avoid direct contact with water, perfumes, lotions, and other chemicals.
  • Remove your jewelry before swimming, bathing, or engaging in physical activities.
  • Store your pieces in a dry, cool place, ideally in the provided jewelry box or a soft pouch.
  • Clean your jewelry gently with a soft cloth to remove any dirt or oils.
  1. Is Onorée Paris jewelry hypoallergenic?

Yes, our jewelry is designed to be hypoallergenic. We use high-quality materials like 925 sterling silver and 18K gold plating, which are generally safe for sensitive skin. However, if you have specific allergies, we recommend consulting with a dermatologist before wearing any new jewelry.

  1. Do you offer custom or personalized jewelry?

Currently, we do not offer custom or personalized jewelry. However, we continuously update our collections with new and unique designs that cater to various styles and preferences.

  1. What is your return and exchange policy?

We accept returns and exchanges within 14 days of purchase, provided the jewelry is unworn, in its original condition, and with all original packaging. Please visit our Returns & Exchanges page for detailed instructions on how to proceed with a return or exchange.

  1. How long does delivery take?

Delivery times vary depending on your location and the shipping method chosen at checkout:

  • Standard shipping within France: 3-5 business days
  • Standard shipping within Europe: 5-7 business days
  • International shipping: 7-14 business days

Please note that these times are estimates and may vary based on circumstances beyond our control, such as customs processing.

  1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you have any issues tracking your order, please contact our customer service team.

  1. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfer
  1. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us by:

  • Email: contact@onorée.com
  • Contact form on our website

We aim to respond to all inquiries within 24 hours.

  1. Where can I find Onorée Paris jewelry in stores?

Onorée Paris jewelry is available for purchase exclusively through our official website. This ensures that you receive authentic products and benefit from our full range of customer services.

  1. Do you offer any warranties on your jewelry?

Yes, we offer a one-year warranty on all our jewelry against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse. For warranty claims, please contact our customer service team with your proof of purchase.

  1. Are your products ethically sourced?

We are committed to ethical practices and ensure that all our materials are sourced responsibly. Our suppliers adhere to strict ethical standards to ensure fair labor practices and environmentally friendly processes.

For any further questions, please do not hesitate to contact us. We are here to help and ensure you have a wonderful experience with Onorée Paris.