Delivery
We offer several delivery options to meet your needs:
- Standard Delivery: Orders are typically dispatched within 1-2 business days after payment is received. Delivery times vary depending on your location and the chosen delivery method at checkout. Delivery costs are calculated at checkout based on the weight of your order and your delivery address.
- Express Delivery: If you need to receive your order more quickly, we also offer an express delivery option for certain countries. Exact delivery costs and times will be provided at checkout.
Once your order has been dispatched, you will receive a confirmation email containing a tracking number to track your parcel in real-time.
Returns and Exchanges
We want you to be completely satisfied with your purchase from Onorée Paris. If for any reason you are not satisfied with your order, we accept returns and exchanges within 14 days from the date of receiving your order.
To return or exchange an item, please follow these steps:
- Contact our customer service to obtain a return authorization number.
- Pack the items carefully in their original packaging with all tags intact.
- Include a copy of your invoice or order confirmation in the package.
- Ship your parcel to the address provided by our customer service.
Once we have received your return, we will process the refund or exchange as soon as possible, in accordance with our return policy. Please note that return costs are the responsibility of the customer, except in cases of our error or defective products.
For any further questions about delivery or returns, feel free to contact our customer service. We are here to help and ensure your complete satisfaction with your shopping experience at Onorée Paris.